Policies, Standards, and Refunds

Advanced Dual Health and Life Coach Certification (ADHLC)

ANHCO is committed to delivering professional education that is transparent, ethically governed, and fair to learners across global jurisdictions. Clear institutional policies exist to protect students, uphold academic integrity, and ensure that expectations are understood before enrollment.

This page outlines the academic, enrollment, refund, and learner conduct policies governing participation in the Advanced Dual Health and Life Coach Certification. These policies apply to all learners, regardless of enrollment pathway, geographic location, or payment method.

ANHCO operates as a training partner of Advanced Education Group LLC, an online non-degree-granting postsecondary educational institution headquartered in Orem, Utah. All policies are written to meet international best practices for online professional education.

Institutional Scope and Educational Boundaries

The Advanced Dual Health and Life Coach Certification is a professional training program designed to support applied coaching competence. It does not confer academic degrees, clinical licensure, or authorization to diagnose or treat medical or psychological conditions.

Instruction is non-clinical, scope-aware, and aligned with professional coaching standards. Learners are trained continuously in ethical boundaries, referral responsibility, and role clarity.

By enrolling, students acknowledge that the program is vocational and professional in nature and that outcomes depend on individual engagement, application, and external factors beyond institutional control.

Enrollment Policy

Enrollment in ADHLC is conducted online and provides immediate access to course materials upon confirmation of payment or approved payment plan.

Enrollment eligibility requires that learners:

Are at least eighteen years of age
Possess sufficient English proficiency to engage with professional-level instructional material
Have reliable internet access and a compatible device
Are capable of independent online learning in a self-paced environment

No prior coaching credential or healthcare license is required unless explicitly stated for specific pathways.

Enrollment is not selective or competitive. Admission does not guarantee certification completion, credentialing eligibility, employment, or professional outcomes.

Program Access and Delivery

ADHLC is delivered fully online through a secure learning platform accessible via desktop, tablet, and mobile devices.

Instructional materials may include:

Written lessons and reference materials
Pre-recorded and live video instruction
Audio-based learning resources
Interactive exercises and simulations
Scenario-based multiple-choice evaluations
Reflective assignments and applied case analysis

Access is granted for the lifetime of the program unless otherwise stated. Lifetime access refers to continued availability of enrolled content and does not guarantee perpetual platform operation or indefinite instructor involvement.

Academic Integrity and Learner Conduct

ANHCO maintains clear academic integrity standards to ensure the credibility of its credentials. Re-use of program materials outside of the platform or sharing login information is strictly not allowed. Re-purposing checklists and templates for client use is allowed. Disrespectful communication to our team or your peers will result in an advisory committee review and can result in disqualification from the program.

Learners are expected to:

Complete all assessments independently
Submit original work where required
Engage respectfully in community and instructional spaces
Adhere to ethical coaching standards taught throughout the program

Plagiarism, misrepresentation of work, or misuse of credentials may result in revocation of certification without refund.

Learners are responsible for accurately representing their training and scope of practice in professional settings.

Assessment and Certification Requirements

Certification is awarded only after completion of required coursework, assessments, and capstone components.

Completion criteria may include:

Module and lesson completion
Assessment performance thresholds
Capstone evaluation submission
Ethics and scope acknowledgment

ANHCO reserves the right to withhold certification if academic standards are not met.

CPD-accredited hours are awarded based on verified participation and completion. External credentialing bodies retain independent authority over credential approval.

Refund Policy

ANHCO offers a 14-day refund period to allow learners to evaluate program fit with confidence.

To be eligible for a refund:

The refund request must be submitted within 14 calendar days of enrollment
Course completion must not exceed 20 percent of total program content
No certificate or credential must have been issued

Refund requests submitted after either threshold has been exceeded are not eligible for approval.

Refunds are processed to the original payment method when possible. Processing timelines may vary based on payment provider.

Non-Refundable Circumstances

Refunds are not available in the following situations:

Completion exceeds 20 percent of the program
The 14-day refund window has passed
Certificates or credentials have been issued
Violations of academic integrity have occurred
Access has been revoked due to misconduct

Payment processing fees imposed by third-party providers may be non-refundable.

Payment Plans and Financial Arrangements

ANHCO offers multiple payment options to support accessibility, including:

Affirm
Klarna
Afterpay
PayPal
In-house interest-free payment plans up to 12 months when eligible

Payment plan approval is subject to provider terms. Learners remain financially responsible for all agreed payments.

Failure to meet payment obligations may result in suspension of access until accounts are resolved.

Scholarship Policy

Limited scholarships of up to ten percent may be offered based on availability and eligibility criteria determined by ANHCO.

Scholarships are applied at enrollment and are non-transferable, non-retroactive, and non-refundable.

Program Updates and Curriculum Changes

ANHCO conducts quarterly curriculum reviews to ensure continued relevance, accuracy, and alignment with updated professional standards.

As part of continuous improvement, ANHCO may:

Update lesson content, add or revise assessments, adjust instructional materials, provide additional accreditation pathways

These updates are designed to enhance learning. We are available 24/7 for students for any feedback on updates or requests.

Technical Requirements and Learner Responsibility

Learners are responsible for maintaining:

Reliable internet access
A compatible device
Updated browser and software

ANHCO provides technical support but is not responsible for issues arising from learner hardware, connectivity, or third-party software limitations.

Support and Escalation

ANHCO provides 24-hour academic and technical support via the chat below.

Learners may contact:

advising@anhco.org for program guidance
support@anhco.org for technical or platform assistance

Concerns related to ethics, assessment integrity, or instructional issues may be escalated for committee review.

Limitation of Liability

ANHCO does not guarantee employment, income, certification outcomes, licensure, or professional advancement.

Participation in the program does not establish an employment relationship or professional endorsement.

Learners assume responsibility for how they apply training within their professional context and jurisdiction.

Policy Updates

ANHCO reserves the right to update institutional policies as required by law, accreditation standards, or operational needs.

Material policy changes will be communicated to learners when applicable.

Contact Information

For questions regarding policies, refunds, or enrollment: advising@anhco.org
For technical inquiries: support@anhco.org

To review the Advanced Dual Health and Life Coach Certification:

👉 https://app.anhco.org/courses/advanced-dual-health-and-life-coach-certification