Refund Policy for ANHCO

Effective Date: 12/1/24

At the Advanced National Health Coach Organization (ANHCO), we are committed to providing high-quality, comprehensive educational content and a positive learning experience. This refund policy outlines the conditions under which refunds for our health and life coach certification programs may be granted. By enrolling in a course, you agree to the terms of this policy.

Refund Eligibility Criteria

Refunds may be issued under the following conditions:

1. Refund Request Timeline

  • Refund requests must be submitted within 14 calendar days from the purchase date.

  • Requests made after this period will not be eligible for a refund.

2. Access Limitations

  • Refunds are eligible only if less than 10% of the course content has been accessed or completed.

  • Refunds will not be issued if a significant portion of the course has been accessed, protected content has been downloaded, or login credentials have been shared with unauthorized individuals.

3. Certification Restrictions

  • Refunds are not available once a certification has been issued or course completion has been officially documented by ANHCO.

4. Non-Compliance

  • Refunds will not be granted to participants found in violation of our Terms and Conditions or other company policies.

Refund Process

To request a refund, please follow these steps:

1. Submit a Refund Request

  • Email your refund request to support@anhco.org with the subject line “Refund Request.”

  • Include the following information in your email:

    • Full name

    • The email address used for registration

    • Order confirmation or proof of purchase

    • Reason for the refund request

    • Approximate percentage of course content accessed

2. Acknowledgment of Request

  • ANHCO will acknowledge your refund request within 3 business days of receipt.

  • Requests that are incomplete or lack the required information may be delayed or denied.

3. Evaluation of Eligibility

  • ANHCO will review your access history and transaction details to determine refund eligibility.

  • This review will typically be completed within 5 business days of acknowledgment.

4. Refund Approval and Processing

  • Approved refunds will be processed within 10 business days after notification of approval.

  • Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution.

Exceptions and Non-Refundable Fees

1. Technical Issues

  • Refunds will not be granted for technical difficulties arising from the user’s end, such as device incompatibility or unstable internet connections. ANHCO ensures its platform operates in compliance with standard accessibility requirements and provides clear instructions for access.

2. Promotional Programs

  • Courses purchased during promotions, discounts, or as part of bundles are non-refundable unless specifically stated otherwise in the promotional terms.

3. Administrative and Transaction Fees

  • ANHCO reserves the right to deduct administrative fees or third-party transaction charges from any approved refund. Such fees will be disclosed during the refund process.

4. Policy Violations

  • Refund requests will be denied for users found to be engaging in fraudulent activities, including but not limited to sharing login credentials or attempting multiple account usage for course access.

Appeals

If your refund request is denied, you may submit an appeal by following these steps:

  • Email support@anhco.org within 5 business days of receiving the denial notice with the subject line “Refund Appeal.”

  • Provide additional documentation or clarification to support your case.

  • Appeals will be reviewed on a case-by-case basis, and a decision will be communicated within 7 business days of receipt.

Additional Support

For questions or further assistance regarding this refund policy, please contact us at:

  • Email: support@anhco.org

  • Phone: +1 (239) 329-9837

  • Address: 1601-1 N Main St #3159, Jacksonville, FL 32206

This Refund Policy is designed to ensure fairness, clarity, and transparency in our practices while protecting the rights of ANHCO and its users. Please carefully review the course details and policies before enrollment. Thank you for choosing ANHCO as your certification partner!